ITS Web Services

Service Request

Please provide a valid email address.
Please provide the url, title or entry id of the page in question.
Please choose a relevant topic.
Please provide a complete description of the work you require to be performed.


Use this form only if you are requesting help from the Web Services Department. Our Request for Services intake is now being routed into ServiceNow.
You will receive a confirmation email. Correspondence with Web Services and ServiceNow can be accomplished by replying to the email.

Please provide a title and description of your request along with any related URLs.
The more information you can provide, the better we will be able to serve you!

Please contact the IT Service Desk if you need help with:

  • Email assistance
  • Wiser assistance
  • Network or wireless connectivity
  • Password reset
  • Desktop support 

The Service Desk is located on the 3rd floor of the Healey Library.
   Phone: 617-287-5220 or 7-5220 on campus

If you wish to request changes to the Online Directory, please contact HR to submit a PA for those changes.  Web Services does not manage that data.

Thank You,

The Web Services Team